I’m a one-person shop, so messages come straight to me rather than a support queue. I read everything and usually reply within a day or two.
duncan@homewiseautomations.com
If your message is about an existing order, please include your order number — it’s at the top of your confirmation email and starts with a #.
What I can help with
- Order problems — wrong color, damage in transit, or a parcel that hasn’t turned up. See the Refund and Returns Policy for how these are handled; the short version is that I sort it out.
- Returns — email before sending anything back and I’ll reply with return instructions and the address.
- Local pickup — the address and arrangements are emailed to you once your order is paid. If it hasn’t arrived, check your spam folder first, then tell me.
- Stock — the counts on the product page are the real number on my shelf. If a color you want is out, email me and I’ll tell you when the next batch is finished.
- Larger orders — At most I can print a couple clips a day, so a big order needs a little planning. Get in touch and we’ll work out a timeline.
- Privacy requests — what data I hold, corrections, or deletion. See the Privacy Policy.
Where I am
Lafayette, Colorado. Everything is printed, assembled, and posted from here.
Local pickup is available at checkout and skips the shipping charge entirely. For everyone else, orders go out by USPS at a flat rate per order.
Before you email
A few things that are already answered elsewhere:
- How long will delivery take? The estimate on the product page is live and accounts for weekends.
- Can I return it? Yes — 30 days, see the returns policy.
- What are the terms of sale? The Terms and Conditions.