I’m a one-person shop, so messages come straight to me rather than a support queue. I read everything and usually reply within a day or two.
duncan@homewiseautomations.com
If your message is about an existing order, include your order number — it’s at the top of your confirmation email and starts with a #. It saves us both a round trip.
What I can help with
- Order problems — wrong colour, damage in transit, or a parcel that hasn’t turned up. See the Refund and Returns Policy for how these are handled; the short version is that I sort it out.
- Returns — email before sending anything back and I’ll reply with return instructions and the address.
- Local pickup — the address and arrangements are emailed to you once your order is paid. If it hasn’t arrived, check your spam folder first, then tell me.
- Stock — the counts on the product page are the real number on my shelf. If a colour you want is out, email me and I’ll tell you when the next batch is finished.
- Larger orders — I print a few clips a day, so a big order needs a little planning. Get in touch and we’ll work out a timeline.
- Privacy requests — what data I hold, corrections, or deletion. See the Privacy Policy.
Where I am
Lafayette, Colorado, United States. Everything is printed, assembled, and posted from here.
Local pickup is available at checkout and skips the shipping charge entirely. For everyone else, orders go out by USPS at a flat rate per order.
Before you email
A few things that are already answered elsewhere:
- How long will delivery take? The estimate on the product page is live and accounts for weekends.
- Can I return it? Yes — 30 days, see the returns policy.
- What are the terms of sale? The Terms and Conditions.