Last updated: 24 August 2026
These items are printed and assembled by hand. If yours arrives wrong, broken, or simply isn’t what you hoped for, I want to sort it out.
Returns
You have 30 days from delivery to request a return. The item needs to be unused and in the condition it arrived in.
Start by emailing duncan@homewiseautomations.com with your order number and what went wrong. I’ll reply with return instructions and the return address. Please don’t post anything back before you hear from me — unannounced returns are easy to lose track of, and I can’t refund what I can’t identify.
Who pays return postage
- If I got it wrong — wrong color, wrong item, a defect, or damage in transit — I cover it completely. You’ll get a prepaid label, and a replacement or a full refund including original shipping, whichever you prefer.
- If you changed your mind, return postage is yours to pay, and the original shipping charge isn’t refunded.
Damaged or faulty clips
Email me a photo before sending anything back. Most of the time I’ll simply put a new one in the post the same day and won’t ask for the broken one back — posting it is more hassle than it’s worth for both of us.
Refunds
Once your return arrives, or once I’ve approved a photo, the refund goes back to the card you paid with. Stripe processes it immediately on my end; your bank usually takes 5–10 business days to post it. I can’t refund to a different card or as store credit.
I’ll email you when it’s sent.
Canceling an order
If your order hasn’t shipped yet, email me and I’ll cancel and refund it in full, no questions. Because I ship from stock when I have it, this window can be short — sometimes a few hours — so get in touch quickly.
Local pickup orders
Pickup orders can be canceled and refunded in full any time before you collect them. Once collected, the 30-day return terms above apply as normal.
Lost or late parcels
Delivery estimates are estimates, and USPS occasionally has other ideas. If tracking hasn’t moved for 7 days, or a parcel is marked delivered and isn’t there, email me. I’ll open a case with USPS and, if it doesn’t turn up, send a replacement or refund you. You won’t be left out of pocket because the post went astray.
What I can’t take back
Items that have been damaged by misuse, modified, or worn heavily. Normal wear is fine — that’s what they’re for.
Questions
Email duncan@homewiseautomations.com. I read everything and reply within a day or two.